Our Shipping and delivery policy

This shipping and delivery policy sets out how The Travel Hound goes about getting your order to you in the best and most efficient way possible. You will receive an email with a notice of dispatch on it, this will include photos of your exact items prior to them being sent out to you.

What is our order processing time?

We try to process orders within 48hrs, or sooner where possible. Orders must be place BEFORE 2pm for next day delivery if selected. Any next day delivery orders made AFTER 2pm, will be processed the next working day.

This is not applicable to weekend or bank holiday orders.

If we are closed for a period of time, a notice will be displayed giving the dates of when we are closed and the date of when order processing will resume.

If you have any shipping or delivery queries during a closure period/weekend/bank holiday, your communication will be responded to the next working day or when we return.

Where do we ship to?

We are currently only shipping to mainland UK.

However, please feel free to contact us if you are from outside of this area as we are happy to assess shipping on an order by order process.

We do not do international shipping at this time.

Who do we use for shipping?

Like you, we only want delivery companies who actually deliver! This is why we use Royal Mail or DPD depending on the size of your order.

The shipping cost is calculated by weight, but if you spend over £200, standard shipping (1-3 days after the order is dispatched) is free.

What shipping options do we offer?

Currently we offer:

Express Delivery (Next Working Day from dispatch, not guaranteed)
Standard Shipping (1-3 Working Days from dispatch)

Will you be able to track your order?

Absolutely. All orders are sent tracked!

When you receive your dispatch notice email, it will contain who we used for delivery and the tracking information.

Changing shipping details

If your order has already been dispatched we can no longer change the delivery address. However, if you contact us super speedily and you haven't yet received a notice of dispatch, we may be able to change the address your order is being delivered to.

WE CANNOT PROMISE TO BE ABLE TO CHANGE THE ADDRESS, BUT MY TEAM WILL DO THEIR UTMOST TO HELP WHERE THEY CAN.

CUSTOMER MISHAPS

We all get things wrong sometimes, right?

Where the customer has made an error, we cannot promise to be able to rectify this if it is one of the following;

You have entered the wrong shipping address. (see above)
You were not in to accept the parcel each time the delivery company attempted to deliver your order (number of attempts are down to the delivery companies policies not us) and now the parcel is on it's way back to us.
You requested a safe place delivery and the parcel is missing.

Please reach out to us if any of the above happen and we will see what we can do. However, once the order has left us, we cannot be held responsible for what happens to your order but we will again do our utmost to help and support you as our customer. Please see our RETURNS AND REFUNDS POLICY for further details on this.

What happens now...

If your parcel is missing or has not arrived when they delivery company states it will be, please follow up with the delivery company or allow them extra time to should there be a delay.

If you have not received your order 5 working days after the suggested delivery date, please let us know and contact the delivery company for an update.

The Travel Hound and its associates are not responsible for an order lost in transit.

Once it has been established that the parcel is actually lost, we will contact the delivery company for further information on reimbursement. Once this has been established, we will contact you to update you and organise further actions.

Again, we can not control your order's journey to you as once it leaves HQ, the order is out of our hands but we will do our best to organise a resolution if something goes astray.

If you cannot see the answer to your question, it may be in our Refund and Returns Policy or our Cancellations Policy.