Terms and Conditions

Terms and Conditions of service

Introduction

These Terms and Conditions preside over your access to and use of our website, products, and services depicted within the site..

The Travel Hound is dedicated to providing high-quality products that enrich dogs' lives and make pet ownership easier.

Our product range includes travel mats, dog waste bag pouches, dog waste bags, with fresh and innovative products in development with a view to be released once perfected.

By accessing or using our Services, you agree to be bound by these Terms and Conditions, including any additional guidelines and future updates.

Should you not agree with the Terms and Conditions laid out within this document, we advise against using our company and services.

These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Please read these Terms and Conditions carefully before accessing or using our website. Your access to and use of the Services is conditioned upon your acceptance of and compliance with these Terms and Conditions.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

"Company" refers to The Travel Hound, including its subsidiaries, affiliates, officers, agents, and employees.
"Website" refers to the website located at https://www.thetravelhound.co.uk and any subdomains.
"User" or "Customer" refers to any person accessing, browsing, or using the Website or Services.
"Products" refers to all items available for purchase on the Website, including but not limited to travel mats, dog waste bag pouches, dog waste bags.
"Services" refers to any services provided by The Travel Hound, including customer support, custom orders and so forth.
"Content" refers to any text, images, videos, or other material provided by the Company or Users.

3. Acceptance of Terms and Conditions

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not access or use our Services.

These Terms and Conditions constitute a legally binding agreement between you and The Travel Hound. Your use of the Services is also subject to our Privacy Policy and Cookie Policy, which cover how we collect, use, share, and store your personal information.

4. Modifications to Terms and Conditions

The Travel Hound reserves the right to update, change, or replace any part of these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on the Website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

5. Eligibility and Account Registration

To use certain features of the Services, you may be required to register for an account. By registering for an account, you represent and warrant that you are at least 18 years old and that all information you provide is accurate, complete, and current at all times. You agree to update your information as necessary to maintain its accuracy. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

6. Account Security and Responsibilities

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. The Travel Hound will not be liable for any loss or damage arising from your failure to protect your account information. You may not use another person’s account or registration information without permission.

7. Product Information and Availability

We strive to ensure that the information on our Website is accurate, complete, and current. However, there may be instances where product descriptions, pricing, and availability may be incorrect or outdated. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to modify or discontinue products at any time without notice. The Travel Hound shall not be liable for any such errors or changes.

By placing an order with us, you agree that you are purchasing products for personal use only and not for resale. We reserve the right to refuse or cancel any order if we suspect that it has been placed in violation of this provision.

8. Pricing and Payment Terms and Conditions

All prices for products are listed on the Website and are subject to change without notice. Prices are inclusive of applicable taxes unless otherwise stated. We strive to ensure that all pricing information on the Website is accurate; however, errors may occasionally occur. In the event of a pricing error, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled.

Payment must be made at the time of placing an order. We accept various payment methods as indicated on the Website. You represent and warrant that you are authorized to use the payment method you provide. In the event that your payment method cannot be verified, is invalid, or is otherwise unacceptable, we may suspend or cancel your order.

9. Order Process and Confirmation

By placing an order on the Website, you are offering to purchase a product subject to these Terms and Conditions. All orders are subject to acceptance and availability. After placing an order, you will receive an email from us acknowledging receipt of your order.

This email is only an acknowledgment and does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product availability, errors in the description or price of the product, errors in your order, or other reasons. We reserve the right to cancel your order for our own undisclosed reasons and will refund any amounts paid within 3-5 days not including weekends or bank holidays or our own closure periods throughout the year.

If we cancel your order, we will notify you and refund any amounts paid.

10. Shipping and Delivery

Details are stated within our Shipping and Delivery Policy here

11. Refunds and Returns Policy

Details are stated within our Refunds and Returns Policy here

12a. Cancellation Policy

Details are stated within our Cancellation Policy here

12b. Product Use and Safety

Product Safety Guidelines

At The Travel Hound, we prioritise the safety and well-being of your pets in the design of our products. We understand how important it is for your furry friends to have safe and enjoyable experiences, which is why we are committed to providing products that meet rigorous safety standards.

However, it is essential for pet owners to take certain precautions to ensure the continued safety and durability of these products.

Product Suitability and Supervision

Determine Suitability: Every pet is unique, with different habits, sizes, and strengths. It is the responsibility of the pet owner to assess whether a specific product is appropriate for their pet's size and behaviour.
Supervision Required: Always keep an eye on your pet while they are using our products. Supervision helps prevent any potential accidents or misuse such as chewing, that could lead to damage or harm.

Regular Inspection

Inspect for Wear and Tear: Regularly check products for signs of wear and tear. This includes looking for frayed edges, loose parts, or any other damage that could compromise the safety and durability of the product.

Liability Disclaimer

Improper Use: The Travel Hound is not responsible for any damage caused by improper use of our products. This includes, but is not limited to, damage resulting from use the specific product was not intended for, excessive chewing, prolonged contact with water (submerged in water for an extended period of time) or any other forms of misuse.
Use as Directed: Always follow the care instructions provided with each product. Adhering to these guidelines will help maintain the product's integrity and prolong its lifespan.

By taking these precautions, you can help ensure that you and your pet enjoy our products safely and comfortably.

14. Intellectual Property Rights

Overview

All content available on The Travel Hound website is the exclusive property of The Travel Hound or its content suppliers. This encompasses a wide range of materials, including but not limited to:

Text: Written elements such as articles, blog posts, and descriptions.

Graphics: Visual elements like illustrations, designs, and graphical representations.

Logos: Company logos and branding symbols.

Company Name: The Travel Hound is legally trademarked and subject to copyright laws in the UK.

Brand Integrity: Ensures that the brand's identity and reputation are maintained.

Images: Photographs or other visual content are the property of the image providers including original images of The Travel Hound.

Audio Clips: Sound recordings used within the website.

Video Clips: Any video content displayed.

Data Compilations: Organised collections of data.

Software: Code and underlying technology enabling website functionality.

15. User Content and Conduct

Users may be able to post content on the Website, such as reviews, comments, and other materials ("User Content"). By posting User Content, you grant The Travel Hound a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the content is accurate; that use of the User Content you supply does not violate these Terms and Conditions and will not cause injury to any person or entity; and that you will indemnify The Travel Hound for all claims resulting from User Content you supply.

You agree not to use the Website to:

Violate any local, national, or international law or regulation;
Infringe upon or violate our intellectual property rights or the intellectual property rights of others;
Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
Submit false or misleading information;
Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet;
Collect or track the personal information of others;
Spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose;
Interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.

We reserve the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable at our sole discretion.

16. Disclaimer of Warranties

Service Provision

The services and all products and content provided through our website are offered on an “as is” and “as available” basis. This means that, unless explicitly stated otherwise, we do not make any representations or guarantees about the services provided.

Disclaimer of Warranties

We disclaim all warranties, whether express or implied, including but not limited to:

Implied warranties of merchantability: Assurance that the product is of brand new, made by hand quality, unless otherwise stated.
Fitness for a particular purpose: Suitability of the service for a specific purpose.
Durability: Long-lasting performance.
Title and non-infringement: Assurance that the service does not infringe on any third-party rights.

Limitations on Service Quality

We do not guarantee that the services will be uninterrupted, timely, secure, or error-free.
There is no warranty on the accuracy or reliability of results obtained from using the services.

Service Availability

We reserve the right to:

Remove services for indefinite periods.
Cancel services at any time without prior notice.

These terms are designed to set realistic expectations about the limitations and availability of our services.

17. Limitation of Liability

To the fullest extent permitted by law, The Travel Hound shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use or inability to use the Services.

In no event shall The Travel Hound's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website or purchasing products through the Website, or when purchased in person. The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

18. Indemnification

You agree to indemnify, defend, and hold harmless The Travel Hound and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

19. Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

20. Dispute Resolution

In the event of any dispute or claim relating to the Services or these Terms and Conditions, you agree to attempt to resolve the dispute informally by contacting us at thetravelhounduk@yahoo.com.

If we are unable to resolve the dispute informally, we agree to submit the dispute to binding arbitration under the rules of the UK Arbitration Act. The arbitration will be conducted in the United Kingdom, in the English language, and the arbitrator's decision will be enforceable in any court of competent jurisdiction.

21. Termination of Services

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the Services will cease immediately.

If you wish to terminate your account, you may simply discontinue using the Services and email us with a notification of termination, your personal data will be removed and infinitely deleted.

All provisions of the Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

22. Privacy Policy

Full details can be found in our Privacy Policy here.

23. Cookie Policy

Full details can be found in our Cookie Policy here.

24. eGift Card Policy

Full details can be found in our eGift Card Policy here

25. Third-Party Links

Our Services may contain links to third-party websites that are not owned or controlled by The Travel Hound. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

You acknowledge and agree that The Travel Hound shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites.

26. Force Majeure

The Travel Hound shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather or natural disasters, war, strikes or labour disputes, embargoes, government orders, pandemics, or any other force majeure event. In such cases, our obligations will be suspended for the duration of the event.

27. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other policies or operating rules posted by us on the Website, constitute the entire agreement and understanding between you and The Travel Hound.

These Terms and Conditions supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and The Travel Hound.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

In purchasing from The Travel Hound, you enter into a contract agreeing that you have read all Terms and Conditions and each of our Policies stated within this document and agree to abide by the stated. You will also be required to show proof of acknowledgement and agreement to this effect by checking the box when making an order.

28. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

The Travel Hound

Email: thetravelhounduk@yahoo.com